How to reconnect a HubSpot portal

Why might you need to reconnect?

There are a few situations where you may need to reconnect your HubSpot portal:

• We added new features that require additional HubSpot permissions (scopes)
• Your access token expired and could not be automatically refreshed
• A HubSpot admin uninstalled or modified the Brave Tools app
• Permissions were changed in your HubSpot portal settings

How to tell if you need to reconnect

Brave Tools will show a Reconnect needed badge next to your portal in the Connections page. You may also see tools that stop working, error messages about missing permissions, or a red dot indicator on the Connections nav item.

Steps to reconnect

1. Go to Connections in the sidebar
2. Find the portal that needs reconnecting
3. Click the Reconnect button
4. Review the permissions required in the dialog
5. Click Reconnect now — you will be redirected to HubSpot
6. Sign in to HubSpot (if not already signed in)
7. Approve the requested permissions
8. You will be redirected back to Brave Tools automatically

Reconnecting does not delete data

Reconnecting only refreshes your authentication — it does not delete any campaigns, packs, or cards you have created, reset your SMS credits, or affect other connected portals.

What if reconnecting fails?

1. Check that you have appropriate access in HubSpot
2. Try a different browser — cookie or extension issues can block OAuth
3. Make sure the Brave Tools app is not blocked in your HubSpot account
4. Contact support via the help icon if problems persist