Will I get new tools automatically?
It depends on your plan. When we release new tools, they become available based on which plan you're on. You don't need to do anything — if a tool is included in your plan, it will appear in your sidebar automatically.
What each plan includes
| Plan | Tools included | New tools |
|---|---|---|
| Free | 4 core tools: HubDB Editor, Files, Happy Center Setup, Growth Prioritizer | Only if added to the Free tier |
| Trial (14 days) | Same tools as Standard, with some usage limits | Yes, same as Standard during your trial |
| Standard | All current tools | Yes, most new tools are included automatically |
| Professional | Everything in Standard plus advanced features (SMS Reports, higher portal limits, AI insights) | Yes, all new tools and features included automatically |
| Enterprise | Bespoke — tailored to your needs | Depends on your agreement |
What happens when my trial expires?
After your 14-day trial, your account automatically moves to the Free plan. You keep access to the 4 core tools. Tools that require a paid plan will show an upgrade prompt instead.
Your data and settings are preserved — nothing is deleted. If you upgrade later, everything is right where you left it.
How do I know if a tool requires a higher plan?
If a tool isn't available on your current plan, you'll see an upgrade page when you click on it. The page explains what the tool does and which plan you need. Some tools also show a small upgrade indicator in the sidebar.
Can I get access to a specific tool without upgrading?
In some cases, yes. Contact us if you need access to a specific tool — we can enable individual tools on a case-by-case basis, for example during a beta or as part of a partnership.